Terms and Conditions

For Spotless Carpet & Hard Floor Cleaning

Spotless Midlands Ltd (Spotless Cleaning)  
Unit 1 Old Barn Farm
Rosliston Road
Walton on Trent
Derbyshire
DE12 8LR

By placing an order either over the phone, by e-mail or via the website, the customer accepts verbal or written agreement and is bound by the terms and conditions below.

1. PAYMENTS FOR CARPET CLEANING SERVICES

1.1  Unless otherwise agreed, payment is due on completion and at the time of each carpet clean by cheque or cash. Cheques should be made payable to ‘Spotless.’ The customer will be responsible for all bank and legal charges resulting from returned cheque(s). 
1.2  Payment can also be made on completion of the cleaning, by debit or credit card by calling the office. A 3.5% charge will apply to all card types.
1.3  If payment is not made on the day of the carpet clean an additional £10 per day will be added to your account and it may be passed to a third party agency. Additional charges for the recovery of overdue debts may be applied to your account.

2. CARPET CLEANING SERVICES

2.1  The customer agrees to carefully read and acknowledge the terms and conditions prior to the delivery of service.
2.2  Spotless Cleaning will not be held responsible for any injury or loss suffered to any type of household pet as a result of an accident during the delivery of cleaning services.
2.3  The customer accepts and understands that any issues with cleaning standards and/or breakage/damage must be reported within 24 hours from the service date to ensure that Spotless are able to rectify any issues. Failure to report such issues within the agreed time frame will negate the customer’s entitlement to a refund/compensation.
2.4  Spotless cleaning will not be held responsible for any replacement or repair of household contents/fittings/fixtures required as a result of the failure of any worn, faulty, incorrectly fitted or fatigued components or other similar items.
2.5  Where it has been agreed that Spotless Cleaning staff are responsible for damage caused to the customer’s property or belongings during the course of rendering cleaning services, Spotless Cleaning will choose to repair the item, replace the item or make an insurance claim to that effect. Spotless Cleaning are responsible for the replacement or repair and it is not the customer’s responsibility to replace or repair an item without the agreement of Spotless Cleaning.
2.6  Spotless Cleaning have a Public and Employer's liability insurance policy in place. The policy will cover any accidental damage caused by an operator working on behalf of Spotless Cleaning, reported within 24 hours of service date. 
2.7  Spotless Cleaning agrees to keep all customer information confidential.
2.8  Start times for cleaning sessions are a guide only, to within around 1 hour. Spotless Cleaning will endeavour to inform clients of late or early visits but this cannot be guaranteed.
2.9  The effected carpet cleaning areas should not be used for as long as possible and ideally until completely dry to avoid slips, trips and hazards and re-soiling of the cleaned areas. Heating and ventilation will aid drying times. Spotless Cleaning do not guarantee carpet cleaning results (including treatment of stains and soiling) and the results cannot be predicted. The results are dependent on the cause of the stain, how old the stain is, what previous treatment has been applied to the stain and the carpet and underlay type.

3. CUSTOMER SATISFACTION

3.1 The customer will allow Spotless Cleaning to revisit any job(s) with which they are not satisfied.

4. CANCELLATION

4.1  The customer may cancel or adjust the time of a cleaning visit(s) by giving more than one working day's notice, but a minimum of one week is preferred. As an example, cancellation or changes to a Monday appointment, should be made before 5.30pm on the previous Thursday.

4.2  The customer will be charged half price for any scheduled cleaning which cannot take place upon arrival of the cleaner. This is applicable to any circumstance which is deemed not to be the fault of the company. A none exhaustive list of examples; no access provided, faulty keys or locks, customer not in, no electricity or hot water available, cleaners turned away due to illness.

5.    HEALTH AND SAFETY

5.1     Spotless Cleaning will not be responsible or liable for accidents, injury, loss or any harm which may come to the employees of the client.

5.2    The client is responsible for the health and safety of their employees before, during and after cleaning sessions provided by Spotless Cleaning.

5.3    Where the client provides or requests the use of their own equipment, materials and/or chemicals, the client is responsible for all matters pertaining to health and safety in respect of using the aforementioned equipment, materials and/or chemicals, as well as any damage or liability relating to property treated with said equipment, materials and/or chemicals.

6. FEEDBACK

6.1 Any feedback given to Spotless Cleaning by the Customer can be used to promote Spotless Cleaning services on the company website or via other marketing activities. This may include the Customer name and area in which they live alongside a quotation.